Falcon Financial Advice

Contact Falcon Financial Advice

You can get in touch with us in a number of ways. Whichever way you contact us, we will do our utmost to respond to you quickly and deal with your query efficiently.

General enqueries

Telephone: 01273 523700
E-mail: enquiries@falcon-ifa.com

By post

Falcon Financial Advice Limited
Fairway House
Hunns Mere Way Business Park

Cheltenham office

2 Tebbit Mews
Winchcombe Street
GL52 2NF

Telephone: 01242 255102
Fax: 01242 255122

Adviser email addresses

Kevin Winter – kwinter@falcon-ifa.com
Andrew Wardle – awardle@falcon-ifa.com

Falcon client guide

Download guide – How we work with clients: our services and fees (PDF,732KB)

If you have a complaint

We take care to provide the highest standards of advice and service. However, should you wish to make a complaint, please call our Client Liaison Team on 08000 85 85 93 or write to them at Highbank House, Exchange Street, Stockport, SK3 0ET.

We will investigate the matter in line with our procedures and in accordance with the FCA Rules and will report back to you with our findings.

If you are unhappy with the outcome you can take your complaint to the Financial Ombudsman Service:

  • Call 0800 023 4 567 Monday to Friday – 8am to 8pm, Saturday – 9am to 1pm. Calls to this number are normally free for people ringing from a "fixed line" phone – but charges may apply if you call from a mobile phone.
  • Or call 0300 123 9 123. Calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs.
  • Or email: complaint.info@financial-ombudsman.org.uk.

For further information go to: www.financial-ombudsman.org.uk/consumer/complaints.htm.

We are covered by the Financial Services Compensation Scheme (FSCS). If you make a valid claim against us about advice we have given and we are unable to meet our liabilities in full, you may be entitled to compensation from the FSCS. The FSCS provides protection against an authorised investment firm going out of business. Please note that the Financial Services Compensation Scheme does not cover advice relating to offshore investments.